Terms and conditions

Pipaluuk Oy online store delivery terms.
Updated 4.1.2024.

These delivery terms apply to transactions for products purchased through the pipaluuk.com website. These terms and conditions apply between the consumer customer and Pipaluuk Oy. Pipaluuk reserves the right to update these terms and conditions at any time. The updated terms will apply to orders placed after the effective date of the new terms. By ordering products, you agree to these terms and conditions and at the same time accept the use of your personal data and cookies in accordance with Pipaluuk’s privacy policy. in accordance with.

Contact information

Pipaluuk Oy is a finnish company and our business ID is 3085482-4.

Pipaluuk’s contact information

Pipaluuk Oy
Ruutikellarintie 5
65100 VAASA

General Terms and Conditions


The online store is open to all persons at least 18 years of age who have a permanent delivery address and a valid e-mail address and who order products for the online store’s delivery area. In order to purchase products from the online store, the customer must provide their name, address, e-mail address, telephone number, payment information and other information required for the purchase. The customer is responsible for the accuracy of the information provided. We reserve the right not to submit an order on the basis of credit information, incomplete personal information, an incorrect order or other similar matters. In such cases, any fees paid will be refunded to the customer.

After placing the order, the customer will receive an order confirmation by e-mail with the order number and information about the ordered products. The order confirmation is the customer’s receipt of the purchase. Once the order has been delivered, the customer will receive a delivery confirmation by email.


If you wish, you can register as an online store customer. Registration is done with a valid e-mail address and a password chosen by the customer. The customer must carefully protect the IDs in all situations, as the customer is personally responsible for all purchases made using the customer’s username and password.

Product information and product availability

Pipaluuk strives to provide up-to-date and accurate information about the product and its availability in the online store, but cannot always fully guarantee the accuracy of the information or the availability of the products sold. If the ordered product is out of stock despite the balance stated in the online store, Pipaluuk will immediately notify the customer using the contact information provided by him. If the product ordered by the customer is no longer available at all, Pipaluuk undertakes to reimburse the price paid by the customer for the product in full and the transaction is considered canceled for that product.

Terms of delivery


Normal delivery time is 1-3 working days from the moment Pipaluuk confirms the shipment by e-mail. When the order is sent from our warehouse, a delivery confirmation will be sent to the e-mail address provided with the order.


You have a thirty (30) day return policy from the date you received the product. The returned product must be carefully packaged. The right of return is valid on the condition that the product is unused and the sales packaging is still in good condition. We charge a return fee of €5.90 for returns. You can find more detailed return instructions here.

If you have received free shipping costs and products are returned from the order in such a way that the total amount of the order falls below the free shipping limit, you are not entitled to free shipping. 100 / 5,000 Translation results Translation result In this case, in addition to the return fee, the original shipping costs will also be deducted from the amount to be returned.


If a defect in material or workmanship occurs in the product you have ordered, we will continue to be liable for defects in the product even after the 30 days mentioned above. We ask you to contact our customer service immediately if you find a fault by e-mail info@pipaluuk.com. This will allow us to rectify the situation as soon as possible.

There is no right to complain, e.g. defects caused by normal wear and tear or by washing in violation of the product’s washing instructions. Pipaluuk reserves the right primarily to repair the defect, in the alternative to deliver a new product and ultimately refund the payment.

We follow the recommendations issued by the Consumer Disputes Board and Finnish law in the event of a dispute.

Terms of payment


The payment service is provided by Verifone Finland Oy (0943819-9). Verifone Finland Oy is a payment service provider licensed by the Finnish Financial Supervisory Authority. Payment transactions are carried out in Verifone Finland Oy’s secure payment environment. Verifone Finland Oy is the recipient of the most common online banking, card and other payments on the statement and on any card bills, and it is Verifone Finland Oy that forwards the payments to the merchant. For other payment methods, Verifone Finland Oy acts as the intermediary for the payment transaction data, in which case Pipaluuk Oy appears as the recipient of the payment.

Verifone Finland Oy
Keskuskatu 1 A
00100 Helsinki
Customer service: 020-7535192
Email: kuluttaja@verifone.fi

If you have any problems with your payment, please contact your payment service provider.

Prices, shipping costs and taxes

The prices quoted only apply to orders placed in our online store. The price charged for the product is the price valid at the time of ordering, which will be stated in the order confirmation. We reserve the right to change prices at any time without notice. The changed prices apply to orders placed after the price change. Prices include 24% VAT, but do not include any delivery or handling costs. Delivery and handling costs as well as the related VAT or other taxes are stated in the online store in connection with the ordering process and in the order confirmation.

We reserve the right to cancel an order if there is a clear and material price error with the ordered product.

Other terms and conditions

Promotions and discount codes

We occasionally offer promotional and discount codes as part of our marketing. These codes are for a limited time only and may be subject to special conditions. Codes may be restricted to certain products or groups of products. The discount code to be used must be provided during the purchase process before the order is paid for, and the customer will not receive a refund if they forget to enter the discount code before sending the order. Only one promotional or discount code can be used per order. Discount codes are only valid for normal priced products and cannot be combined with other discounts.

Product Reviews

When you buy a product from us, we will send you an email after receiving the product, asking you to send us a product review.

By leaving a review of the products on the pipaluuk.com website, you also give Pipaluuk the right to publish the review on the pipaluuk.com website and in other marketing and sales channels. Pipaluuk reserves the right not to publish a review and/or the right to delete a given review.

Force majeure

Pipaluuk Oy is not responsible for any delay, impediment or delay in the delivery of the order due to a circumstance beyond Pipaluuk Oy’s control, such as war, natural disaster, export or import ban, official decision, disruption of public traffic or other similar impediment or impediment to Pipaluuk Oy’s operations. activities.

Intellectual property rights

All materials on the pipaluuk.com website, such as text, image and video materials, etc. The intellectual property rights are unilaterally the property of Pipaluuk Oy and no material on the website may be utilized, copied or published without the written permission of Pipaluuk Oy.